Frequently Asked Questions (FAQs)

1. How do I place an order?

Simply browse our website, add products to your cart, and proceed to checkout. Enter your shipping details and payment information to complete your purchase. If you require assistance, our customer support team is available to guide you through the process.

2. What payment methods do you accept?

We accept major credit/debit cards, PayPal, and bank transfers for bulk orders. We also offer financing options for qualifying businesses. More payment solutions will be introduced soon to enhance your shopping experience.

3. Can I modify or cancel my order?

Orders can only be modified or canceled within a short timeframe after placement. If you need to make changes, please contact us immediately, and we will do our best to accommodate your request.

4. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. Use the tracking link provided to monitor your shipment status in real time. If you experience any issues, our support team is here to assist you.

5. What is your return and refund policy?

We accept returns within 14 days of receiving your order. Items must be unused, in their original packaging, and meet our return eligibility criteria. Refunds are processed within 5-7 business days after the return is approved. For more details, please visit our Returns & Refunds policy page.

6. What if I receive a damaged or defective item?

If your item arrives damaged or defective, please contact us immediately with photos of the issue. We will arrange for a replacement or refund, depending on the situation. Customer satisfaction is our priority, and we strive to resolve any issues swiftly.

7. Do you offer bulk discounts?

Yes! We offer tiered pricing and discounts for bulk orders. The more you order, the more you save. For special bulk pricing or wholesale partnership inquiries, please contact our sales team.

8. Do you ship internationally?

Currently, we primarily serve customers within the United States. However, we are expanding our shipping capabilities to cater to international clients. Stay tuned for updates!

9. How do I contact customer support?

You can reach out to us via email or phone during business hours. Our support team is ready to assist you with any concerns or questions you may have.

For more details, visit our Terms and Policies sections on our website.

We appreciate your business and look forward to serving you!