Return & Exchange

At Venet X Supplies, we aim to make your shopping experience smooth and hassle-free. Below, you’ll find details about placing orders, modifying them, and exchanging products.

1. Placing an Order

Browse our products and add items to your cart.
Proceed to checkout and enter your shipping details.
Select your preferred payment method and confirm your order.
You will receive an order confirmation email after a successful purchase.

2. Modifying or Cancelling an Order

Orders can only be modified or canceled before they are processed.
To request changes or cancellations, contact us immediately at info@venetxsupplies.com or call 512-318-2199.
Once an order is shipped, it cannot be changed or canceled.

3. Exchange Policy

If you receive a damaged, defective, or incorrect item, we offer exchanges under the following conditions:
✔ You must request an exchange within [X] days of receiving your order.
✔ The item must be unused, in original packaging, and in resellable condition.
✔ Exchanges are subject to stock availability. If unavailable, we may offer a refund or store credit.

How to Request an Exchange:

Contact us at info@venetxsupplies.com with your order details and issue description.
Our team will review your request and provide further instructions.
Once approved, return the item as instructed.
A replacement will be sent after receiving and inspecting the returned item.

4. Return Shipping for Exchanges

If the exchange is due to a defective or incorrect item, we will cover the return shipping costs.
For other exchange reasons (e.g., size or color changes), the customer may be responsible for return shipping fees.